At Giselle Outdoors, we strive to ensure customer satisfaction. If you receive a defective or incorrect product, you may request a return or exchange under the following conditions.

1. Eligibility for Returns

  • You may request a return within 7 days of receiving your order.
  • Returns are only accepted for defective, damaged, or incorrect items.
  • The product must be unused, in its original packaging, and include all tags and accessories.

2. Return Process

  1. Contact us at [email protected] within 7 days of receiving your item.
  2. Provide your order details and a clear photo of the defective or incorrect product.
  3. Our team will review your request and provide return instructions if eligible.
  4. The item must be returned via the provided method. Customers may be responsible for return shipping costs.

3. Refund Policy

  • As we offer Cash on Delivery (COD) only, refunds will not be issued in cash.
  • Refund processing time: 5-7 business days after receiving and inspecting the returned item.

4. Non-Returnable Items

  • Items that have been used, damaged after delivery, or missing original packaging.
  • Products returned after 7 days of delivery.
  • Clearance or final sale items.

5. Contact Us

For any return or refund requests, please email us at [email protected] with the subject “Return Request” or “Refund Inquiry”.

We appreciate your understanding and thank you for shopping with Giselle Outdoors!