At Giselle Outdoors, we aim to deliver your orders promptly and securely. Please review our shipping policy for details on processing times, delivery estimates, and other important information.
1. Order Processing Time
- All orders are processed within 1-3 business days after confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods & Delivery Time
We currently offer Cash on Delivery (COD) only and deliver to select locations. Estimated delivery times are as follows:
- Standard Shipping: 5-10 business days (depending on your location)
- Remote Areas: 10-15 business days
Please note that delivery times may vary due to unforeseen delays, such as weather conditions or courier service disruptions.
3. Shipping Charges
- Shipping charges will be displayed at checkout before confirming your order.
- In some cases, additional charges may apply for remote locations.
4. Delivery Process
- Our delivery partner will contact you before delivery to confirm your availability.
- Since we offer COD only, please ensure you have the exact amount ready at the time of delivery.
- If you are unavailable during delivery, the courier may attempt redelivery or contact you for further instructions.
5. Order Tracking
Once your order is shipped, you may receive a tracking number via email or SMS to monitor your delivery status.
6. Undeliverable Orders
- If an order is undeliverable due to incorrect address details or multiple failed delivery attempts, it may be returned to us.
- Customers will need to cover any additional shipping costs for reshipment.
7. Contact Us
For any shipping-related inquiries, please email us at [email protected] with the subject “Shipping Inquiry”.
We appreciate your trust in Giselle Outdoors and look forward to serving you!